We are sorry to hear you have a problem. The quality and safety of your play equipment is paramount to us.

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Please tell us about your problem using the warranty claim form below.




Your Name (required)

Your School or Establishment Name (required)

Street Name (required)

Address Line 2

Town (required)

County (required)

Postcode (required)

Your Telephone Number (required)

Your Email Address (required)

Please explain the nature of your concern below.

If you know the date of installation please enter it below. Please use the following format: YYYY-MM-DD

It really helps us to understand your issue if you send us photographs of it. Please upload any photos below.

Please include completed copies of your play equipment maintenance and inspection records from your customer care pack for the past six weeks. Please upload these below (required).

You will receive an acknowledgement to confirm we have received your form.  Please save or print the acknowledgment as it contains important information about how your problem will be dealt with.

Please contact ESP immediately on 01282 43 44 45 if your problem requires urgent attention and is causing a risk to health and safety.