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We are sorry to hear you have a problem. The quality and safety of your play equipment is paramount to us.

Please tell us about your problem using the warranty claim form below.

    Your Name (required)

    Your School or Establishment Name (required)

    Street Name

    Address Line 2




    Your Telephone Number (required)

    Your Email Address

    Please explain the nature of your concern below.

    If you know the date of installation please enter it below. Please use the following format: YYYY-MM-DD

    It really helps us to understand your issue if you send us photographs of it. Please upload any photos below.

    Please include completed copies of your play equipment maintenance and inspection records from your customer care pack for the past six weeks. If your installation is over 12 months, please add your latest yearly Inspection report.Please upload these below. Please note your warranty claim may not be accepted if we do not receive all the documentation requested above.

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    You will receive an acknowledgement to confirm we have received your form.  Please save or print the acknowledgment as it contains important information about how your problem will be dealt with.

    Please contact ESP immediately on 01282 43 44 45 if your problem requires urgent attention and is causing a risk to health and safety.