Our Commitment to Customer Service
Our customer service strategy focuses on ensuring customer happiness and building relationships for years to come. Every member of our team has a responsibility to delivering an outstanding customer experience. Our company wide commitment to delivering a “best in class service” has resulted in 100% of customers confirming they would recommend ESP PLAY and use ESP PLAY again for future playground projects.
We have embedded a customer-first mindset and culture across all departments. Our customer-centric approach has helped our business secure many long-lasting relationships with schools throughout the UK. We have secured preferred supplier relationships with many Multi Academy Trusts due to our consistent innovation around design, high quality products and uncompromising attitude to compliance and safety. At the forefront of high quality playgrounds for over 20 years, ESP PLAY offer customers a service that continuously evolves to exceed expectations
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Here are some of our most recent customer comments…
“We’re very pleased with the traversing wall and fast and very efficient installation.
The children love it and it’s really brightened up the playground.
Thanks again for a great new addition, made with sturdy materials that I can see will withstand years of use from our 420 children!”
Steve King Headteacher
The Dell Primary School, Monmouthshire
“The Multi-Skills training award package and its accompanying online support material is a fantastic resource.”
Victoria Park Infants, Manchester.
“I would use ESP for future projects because the level of customer service both from the office and the installation team that came to our school was very good.”
St Patricks RC Primary, Newport.
“I would use ESP again because of their excellent sales team that were friendly and helpful. They understand that headteachers are busy and they take away a lot of the sales pitch from their consultation and told me what I needed to know.”
Stalbridge Primary School, Dorset.
“Had an excellent service and would use again.”
Sunshine Nursery, Dorset.
“Despite budget cuts, I am already looking at working with ESP again due to the positive impact it has had on my school and its playground. I would also recommend ESP because of their excellent customer service with minimal disruption to the school.”
St Ninians RC Primary, Fife.
“The Netball Court Markings have been fantastic.”
Etonbury Middle School, Arlesey.
“ESP has very friendly and helpful staff. They provide a fast service, prompt playground installation and excellent customer service.”
Silverdale Primary School.
“Very knowledgeable, quick and non-pushy.”
Toynton All Saints Primary School, Lincolnshire.
“Before our nursery formed a partnership with ESP, we could only describe our playground as old, dull, and tired. ESP provided us with a free playground design, this helped us to visualize how our playground would look and we were very impressed.”
Nursery Thymes, Stoke.
“Initial enquiry was very pleasant and subsequent service was of a very high standard.”
Poplar Street, Tameside.
“Your service was approachable, you didn’t hard sell and you offered a quick and affordable service.”
Benson Pre-School, Oxon
“It was very good having a personal account manager to contact. All the sales staff were excellent and always responded to emails, phone calls and were very helpful and reassuring. We have already recommended ESP to local schools.”
Macmerry Primary School, Tranent.
“Bright, interesting playground markings and equipment. Good customer service.”
Cherry Lane Primary School, Middlesex.
“We would definitely use ESP again because their prices are very competitive, they offer excellent customer service and a high quality product.”
Keithall School, Aberdeen.
“Keeley at ESP has gone over and above our expectations to help our school. Please thank her on my behalf.”
Corringham Primary, Lincolnshire
“I would recommend ESP because I was very pleased with the quality of the playground equipment and the installation.”
Ingham Primary School, Lincoln
“ESP gave us excellent customer service right from the initial contact, through to the site survey, consultation and installation.”
Holy Trinity CE Primary School, Essex.
“Very pleased with the playground markings. They are a huge success with the children.”
Burnt Yates C of E Primary School.
“We would highly recommend ESP for any school considering developing an exciting outdoor classroom concept.”
Botley CE Primary School, Hampshire.
“Very helpful representative, competetive prices and fast installation. That’s pretty much everything a school would ask for.”
Redwood Junior School.
“All the children in the school like to use the playground equipment, so we are now saving for both foundation unit and KS2 playgrounds to have a trim trail fitted.”
St Helen’s Primary School, Barnsley
“I would wholeheartedly endorse ESP’s Playground Equipment but what makes them unique is their customer care – from the moment the order is placed through installation to follow up, training and beyond.”
Amanda Quill, PDM
“ESP had previously done some work in one of our other nurseries. The outcomes were excellent, which is why I chose ESP.”
Tiny Turners Day Nursery, Hatburn
"The team really were fab, I can't put into words enough how impressed I have been with everyone's professionalism and help on this. In a world where customer service seems to be waning I certainly feel that ESP are leading the field and I would have no hesitation in recommending your service."
St John the Baptist, Brighton
